For Non-Ebike products, Westlake E-Bikes does not allow refunds or exchanges unless there is significant damage from shipment, an incorrect model was received, or factory defects are covered under warranty.
For E-bikes and other ride-able mobility products, Westlake E-Bikes will allow full refunds if requested within 30 days. Refunds will be to the full amount of the original payment minus an administration fee of 15% of the original payment.
To be eligible for a return and refund, your item must be in the same condition that you received it either in or out of the original packaging, and shipping and handling handled at the customer’s expense.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will initiate the credit to your original method of payment within 5 business days of the previously mentioned approval date.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged and within the warranty period.
Send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
WestLake Adventure Sports Inc.
+1 (613) 242-0837
15983 Loyalist Parkway,
Bloomfield, Ontario, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.