We approve cancelation requests for any reason up to 48 or more in advance, such cancelations will receive an 85% refund. Cancelations within 48hrs of the date of booking receive 50%. Finally, No-shows on the booking day receive no refund.
You can receive a full refund minus admin fees if there is a weather warning issued by the government of Canada for the region you are booking.
E-Bike Pre-order Cancellation
If you ordered a new bike not currently in stock you will be approved for a full refund so long as the order is still in processing, and not yet shipped from the warehouse. Because E-Bike pre-orders are aggregated with other orders to achieve discounted rates for you this processing time will not be on the magnitude of the house but rather on the magnitude of days or weeks.